This Privacy Policy explains how Rubbish Clearance Swiss Cottage collects, uses, stores and protects personal data relating to our customers in the Swiss Cottage area and surrounding neighbourhoods. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018, and how you can exercise those rights.
Rubbish Clearance Swiss Cottage provides waste removal and related services to residential and commercial customers in the Swiss Cottage area. For the purposes of data protection law, we are the data controller of the personal data that we collect about our customers and prospective customers.
This Privacy Policy applies to all Rubbish Clearance Swiss Cottage customers and prospective customers in our service area, regardless of how you contact us or use our services, including by phone, email, website enquiry forms or in person.
We only collect personal data that we need in order to provide our services and operate our business. The types of personal data we may collect include:
Contact details, such as your name, address, email address and telephone number.
Service details, such as information about the property where clearance is required, access instructions, photographs you choose to send us to obtain a quotation, and information about the type and volume of waste.
Booking and transaction information, such as dates and times of bookings, records of services provided, invoices, payment status and basic payment details. Payment card information is processed securely by our payment processor and is not stored in full by us.
Communication records, such as emails, text messages, call notes, and any feedback or complaints you submit.
Online information, such as enquiry form details, IP address, and basic technical data about how you use our website, to the extent necessary for security, service provision and analytics.
We collect personal data directly from you when you contact us to request a quotation, make a booking, pay for our services, provide feedback, or communicate with us in any other way.
We may also receive personal data from third parties where this is necessary to provide our services. For example, we may receive your contact details from a landlord, letting agent, facilities manager or another person arranging a clearance at your property. When we receive your data from a third party, we treat it in accordance with this Privacy Policy.
We will only process your personal data where we have a lawful basis to do so under data protection law. Depending on the circumstances, we may rely on the following lawful bases:
Contract: to enter into and perform a contract with you, or to take steps at your request before entering into a contract. This includes providing quotations, making bookings, delivering clearance services and managing payments.
Legitimate interests: where it is necessary for our legitimate business interests and your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, handling enquiries, protecting our business against fraud and misuse, and maintaining accurate records.
Legal obligation: where we need to comply with a legal or regulatory obligation, such as record keeping, tax obligations, or cooperating with lawful requests from public authorities.
Consent: in limited situations, where you have given your clear and informed consent for us to use your personal data for a specific purpose, for example some forms of marketing communications. Where we rely on consent, you can withdraw it at any time using the contact details in this Privacy Policy.
We use the personal data we collect for the following purposes:
To provide quotations, arrange site visits, and confirm bookings.
To deliver rubbish clearance and related services at your property.
To process payments, issue invoices and manage any refunds or disputes.
To communicate with you about your booking, service updates, queries or complaints.
To manage our customer records, accounting and business administration.
To improve our services, including quality control, staff training and service planning.
To comply with legal and regulatory requirements, including waste disposal regulations, tax and accounting rules, and health and safety obligations.
To send you service related information and, where permitted, limited marketing communications about services that may be relevant to you. You can opt out of marketing communications at any time.
We use a small number of trusted third parties to help us operate our business and deliver our services. These organisations act as data processors on our behalf and may process your personal data strictly in accordance with our instructions and this Privacy Policy.
Typical categories of processors include:
IT and hosting providers who support our email, customer records and booking systems.
Payment processors who handle card and electronic payments on our behalf.
Accountants and professional advisers who assist with our business operations and compliance.
Waste transfer and recycling facilities where we are required to provide limited information to comply with legal and regulatory obligations related to waste disposal.
We require all processors to implement appropriate technical and organisational measures to protect your personal data and to process it only as necessary to provide their services to us. We do not sell your personal data to any third party.
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These may include standard contractual clauses approved by data protection authorities or other equivalent measures. You can contact us for more information about such safeguards.
We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy, and in line with applicable legal and regulatory requirements.
Typically, we retain customer and transaction data for a period that allows us to fulfil our contractual obligations, respond to queries or complaints, demonstrate compliance with legal obligations, and maintain accurate business and financial records. After the relevant retention period has expired, personal data will be securely deleted, anonymised or otherwise removed from our systems.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These measures include access controls, secure storage, staff training and regular review of our data handling procedures. While no system can be completely secure, we strive to protect your information in line with industry standards and legal requirements.
Under data protection law, you have the following rights in relation to the personal data we hold about you, subject to certain conditions and exemptions:
Right of access: You can request a copy of the personal data we hold about you and information about how we use it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you can ask us to delete your personal data.
Right to restriction of processing: You can ask us to limit the way we use your personal data in certain situations.
Right to data portability: In some cases, you can ask us to provide your personal data in a structured, commonly used and machine readable format, or to transmit it directly to another organisation.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests, and you can always object to direct marketing.
Rights in relation to automated decision making: You have rights where we make decisions about you solely by automated means, though we do not currently carry out such processing in relation to our customers.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding. We will respond within the time limits set by law.
We may contact you about similar services that we think may be of interest to you based on previous bookings or enquiries. Where required by law, we will obtain your consent before sending marketing communications.
You can opt out of marketing communications at any time by following the instructions in the message or by contacting us directly. Opting out of marketing will not affect service related communications that are necessary for your bookings or our contract with you.
If you have any questions about this Privacy Policy, our data protection practices, or if you wish to exercise your data protection rights, you can contact Rubbish Clearance Swiss Cottage using the usual contact details published for our service.
If you are not satisfied with our response or believe that we are not processing your personal data in accordance with the law, you have the right to lodge a complaint with the relevant data protection supervisory authority. We encourage you to contact us first so that we can try to resolve your concerns.
We may update this Privacy Policy from time to time to reflect changes in our services, our data protection practices or legal requirements. Any updates will apply to all Rubbish Clearance Swiss Cottage customers in our area from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
Learn how Rubbish Clearance Swiss Cottage collects, uses, stores and protects customer data in compliance with GDPR, including your rights and contact details.
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