Read the service terms and conditions for Rubbish Clearance Swiss Cottage, covering bookings, payments, cancellations, liability, waste regulations and governing law in the UK.
Get a quoteThese Terms and Conditions set out the basis on which Rubbish Clearance Swiss Cottage provides rubbish clearance and waste collection services. By making a booking, confirming an order, or allowing our operatives to carry out any work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business, landlord, managing agent or organisation requesting the services.
Company means Rubbish Clearance Swiss Cottage, the service provider delivering rubbish removal and waste collection services.
Services means the rubbish clearance, waste collection, loading, transportation, and related services provided by the Company.
Waste means any items, materials or substances that the Customer asks the Company to remove, subject to applicable waste regulations and the exclusions set out in these Terms and Conditions.
Site means the address or location where the Services are to be carried out.
The Company provides rubbish clearance, household and commercial waste removal, garden waste collection, bulky item clearance and related services within its operational area, which includes Swiss Cottage and surrounding districts. The exact scope of work will be as agreed at the time of booking or as confirmed on site by the Companys operative or representative.
Unless agreed in writing, the Services do not include cleaning, repair, disconnection or reconnection of appliances, removal of fixtures or fittings, or work at heights beyond the safe reach of our operatives and equipment.
The Company reserves the right to decline to provide Services if conditions at the Site pose a health and safety risk, involve prohibited waste, or are otherwise unsuitable for the safe performance of the work.
3.1 Bookings may be made by telephone, email or other communication methods accepted by the Company. The Customer is responsible for ensuring that all details provided, including contact information, access instructions, and a description of the waste, are accurate and complete.
3.2 Quotations may be provided based on information supplied by the Customer, including descriptions, photographs or estimated volumes of waste. Any such quotation is an estimate only and may be revised on arrival if the nature, volume or weight of the waste differs from that described, if access is more difficult than indicated, or if additional services are requested.
3.3 A booking is only considered confirmed once the Company has accepted the request and provided confirmation. The Company may, at its discretion, require a deposit or pre-authorisation of payment before confirming the booking.
3.4 The Customer must ensure that an authorised person is present at the Site at the agreed time to grant access, confirm the work to be carried out and authorise any additional charges where necessary.
4.1 The Customer must provide safe and reasonable access to the Site, including any necessary keys, codes or permissions. Driveways, entrances and pathways must be clear and suitable for manual lifting and, where applicable, for the parking of a collection vehicle.
4.2 If access to the Site is restricted, delayed or refused, or if the Company cannot safely carry out the work due to conditions not disclosed at the time of booking, the Company may charge a call-out fee or waiting time and may revise the quotation or cancel the booking.
4.3 The Customer is responsible for obtaining any necessary permissions, permits or approvals required for the rubbish clearance or for positioning vehicles or containers on private or public land, unless otherwise expressly agreed in writing.
5.1 The Company will only remove waste that is lawful to collect and transport under UK waste regulations. Hazardous, toxic, clinical or specialist waste may be refused or may require a separate agreement, additional charges and appropriate documentation.
5.2 Prohibited or restricted items may include, but are not limited to, asbestos, chemicals, solvents, oils, gas cylinders, certain electrical equipment, medical waste, explosives, pressurised containers and materials contaminated with hazardous substances.
5.3 The Customer must inform the Company in advance of any potentially hazardous or unusual waste. If such waste is discovered on arrival and was not previously disclosed, the Company may refuse to remove it, adjust the price, or cancel the Service, and may charge for any time and costs incurred in attending the Site.
5.4 The Customer warrants that all waste presented for collection is owned by the Customer or that the Customer has the full authority of the owner to dispose of it. The Customer indemnifies the Company against any claim arising from the removal of items where such authority was not properly obtained.
6.1 Prices are normally based on the volume, weight, labour and type of waste collected, as well as the time required on site. Any initial price indication given before an on-site assessment is an estimate only.
6.2 The final price will be confirmed on site before work begins, wherever reasonably possible. If additional waste or labour is requested by the Customer during the job, the price may be adjusted accordingly.
6.3 All prices are quoted in pounds sterling and may be subject to VAT or other applicable taxes, which will be indicated where relevant.
6.4 Payment is due on completion of the Service, unless otherwise agreed in writing. The Company accepts the payment methods it communicates to the Customer at the time of booking or on completion. For business Customers, the Company may, at its discretion, agree to invoice with specified payment terms.
6.5 If payment is not received when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate, along with any reasonable costs incurred in recovering the debt.
7.1 The Customer may cancel or amend a booking by giving reasonable notice to the Company. The required notice period may vary depending on the size of the job and the resources allocated, but as a general guideline the Customer should provide at least 24 hours notice where possible.
7.2 If the Customer cancels with insufficient notice, or fails to provide access at the agreed time, the Company may charge a cancellation fee or call-out charge to cover its costs, including labour, travel and lost bookings.
7.3 The Company may cancel or reschedule the Service in the event of circumstances beyond its reasonable control, including adverse weather, vehicle breakdown, staff illness, or where the Site is unsafe or does not meet the requirements set out in these Terms and Conditions. In such cases, the Company will seek to rearrange the Service at a mutually convenient time and will not be liable for any consequential loss.
8.1 The Customer must:
ensure that access to the Site is safe, lawful and suitable for the Services;
separate, where requested, different types of waste to enable lawful disposal or recycling;
not conceal hazardous items within general waste or misdescribe the nature of the waste;
comply with all reasonable instructions given by the Companys operatives on site to ensure safety and efficiency.
8.2 If the Customer fails to comply with these obligations, the Company may refuse to carry out some or all of the Services, charge additional fees, or terminate the contract.
9.1 The Company will use reasonable skill and care in providing the Services and will endeavour to carry out collections at the agreed time. Any time or date given for performance is an estimate only and not a guarantee.
9.2 The Company will take reasonable steps to avoid damage to property when removing waste. However, the Customer should remove or protect fragile items, ensure that access routes are clear, and confirm any particular concerns with the Companys operatives before work begins.
9.3 Unless expressly agreed, the Company is not responsible for cleaning the area after waste removal beyond a basic sweep-up of loose debris associated with the collected waste.
10.1 Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded under UK law.
10.2 Subject to the above, the Companys total liability to the Customer in respect of any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the specific Service giving rise to the claim.
10.3 The Company shall not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity or loss of data, arising from the provision or non-provision of the Services.
10.4 The Company is not responsible for any items that the Customer or any third party intended to keep but which were accidentally left within rubbish or waste piles. The Customer must check items carefully before collection begins. Once waste has been removed and mixed with other loads, recovery is unlikely and the Company accepts no responsibility for such loss.
10.5 The Customer agrees to indemnify the Company against any claims, costs, damages or expenses arising from a breach of these Terms and Conditions, including providing misleading information about the waste or lacking authority to dispose of certain items.
11.1 The Company operates in accordance with applicable UK waste management legislation and regulations. Waste collected is transported and disposed of only at licensed facilities or through lawful recycling and recovery channels.
11.2 The Company may issue, where required, documentation such as waste transfer notes or receipts indicating the nature, origin and destination of the waste. The Customer should retain any such documentation for their own records and regulatory compliance.
11.3 The Customer acknowledges that certain waste streams may be subject to specific legal requirements, and agrees to cooperate with the Company in providing accurate information and segregated waste where necessary to comply with the law.
12.1 Any photographs or materials created by the Company in the course of its work, such as before-and-after images of rubbish clearance, remain the property of the Company. The Company may use such materials for training or marketing, provided that the Customer or Site is not directly identifiable, unless explicit permission has been granted.
12.2 The Customer may not use the Companys name, branding or materials in a way that suggests an endorsement or partnership without prior written consent.
13.1 The Company collects and processes personal data about Customers for the purposes of arranging and performing Services, processing payments, and managing customer relationships.
13.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties other than as necessary to provide the Services, comply with legal obligations, or support its business operations such as payment processing.
13.3 By providing personal information to the Company, the Customer consents to its use for these purposes and in accordance with applicable data protection laws.
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, ideally within 48 hours of the Service being carried out, so that the Company can investigate and respond.
14.2 The Company will aim to resolve complaints promptly and fairly. Where appropriate, the Company may offer to revisit the Site, provide a partial refund or other remedy, at its discretion and subject to the circumstances.
15.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings made after the date of the change.
15.2 For ongoing commercial arrangements, the Company will notify the Customer of any significant changes to the Terms and Conditions. Continued use of the Services after such notification will constitute acceptance of the revised terms.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall, to the extent required, be severed from the remaining provisions, which will continue to be valid and enforceable.
17.2 No failure or delay by the Company to exercise any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
17.3 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to provide the Services.
17.4 These Terms and Conditions, together with any written confirmation or agreed quotation, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or arrangements.
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